Dogs Dig It

Alleged failure to verify authorized pickup persons

“On multiple occasions I had a friend pick my dog up from daycare, they never once asked his name--just released my dog to a complete stranger.”

Alleged illness exposure and cleanliness concern

“Throughout our (almost) three years with DDI, my dogs were sick multiple times--vet said they were (probably) exposed to unclean conditions”

Alleged unauthorized payment and disputed tip

“They charged my card without consent.”

Reported dog anxiety or distress at the facility

“Every single time I picked my dog up, he wanted to bolt, he wasn't tired, and appeared very happy to leave.”

Negative reaction to expulsion or denial policies

“The policy for expulsion is unreasonable.”

Specific staff rudeness allegation

“There’s a groomer here named Mily or Emily and they’re actually super rude.”

Pricing, fees, and payment policies(4 mentions)

“I only gave it 4 stars because a) it's really expensive.”

Expulsion and admission policies(3 mentions)

“The policy for expulsion is unreasonable.”

Communication and evaluation decisions(3 mentions)

“When we pointed out that of course he wasn’t going to come to a stranger in an unfamiliar place while being surrounded by other dogs, she didn’t have much of a response”

Webcam reliability(2 mentions)

“Their webcams never worked.”

Pickup and release procedures(2 mentions)

“They released both of my dogs to another friend, without asking who she was”