DogServices
4800 Thalbro St, Richmond, VA 23230
Overview
DogServices is a established pet care facility in Richmond, VA operating since 1990 with four locations. They offer boarding ($45/night), daycare ($30/day), grooming, and cat boarding services. The flagship location caters to medium and large dogs (35+ lbs) with outdoor play areas including K9 grass lots and kiddie pools, while Little DogServices handles small dogs (30-40 lbs) and cats. They require temperament testing for new dogs, vaccinations including Bordetella and Canine Influenza, and provide 24-hour camera security.
Amenities & Policies
Max capacity: 20 dogs
Required vaccinations: Rabies, DHLPPC, Bordetella, Canine Influenza
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
90 reviews analyzedDogServices is highly regarded by a majority of clients for its friendly staff and ability to accommodate large breeds like Pitbulls, with many owners reporting their dogs return home happy and exhausted. However, the facility faces serious allegations regarding safety protocols, including claims of unsupervised play and a significant injury incident involving a puppy. While the general sentiment is overwhelmingly positive, the severity of the safety-related 'red flags' suggests a polarized experience for some pet owners.
People love
Staff shoutouts
Worth noting
Severe injury and alleged negligence/misdiagnosis
“She was sent home without an x-ray of the injured leg, which led to a misdiagnosis. For two weeks, my puppy suffered with an untreated fractured growth plate.”
Allegations of lack of supervision in play areas
“Their direct answer to how he sustained such injuries were, and I quote 'we do not supervise them'.”
Disease outbreak
“CONSTANT CONFIRMED CASES OF KENNEL COUGH WHILE STILL TAKING IN PETS!!”
Feeding errors
“I provided labeled and prebagged food... When I picked him uo he still had wednesday AM and PM in the bag.”
Operating hours
“they open at 7:30am on weekdays, which is inconvenient as I am already at work by then.”
At a Glance
Max capacity
20 dogs
Pricing
Boarding
$45/night
Daycare
$30/day
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