Dogtopia of Alpharetta at Halcyon

Dog injury during daycare/boarding without proper notification to owner

“After being home for a few hours noticed a very large wound on the right side of my dogs front shoulder, big enough for a finger to enter”

Understaffing concerns - too many dogs per staff member

“The day of the incident there were over 20 dogs in the room with only 1 attendant”

Dogs left in crates for extended periods

“We discovered he had been sitting in a crate for four hours along with the other dogs, because their facility was understaffed”

Poor communication about incidents and video footage

“I was never shown the video of the incident. I was shown a 15second video on a phone that was barely visible”

Facility temperature/AC issues

“The facility is currently running with no AC in 90+ degree weather”

Rough handling of dogs

“the attendant grabbed him by the collar, got in his face like she was yelling at him, and then shoved him into a cage”

Strict enrollment policies requiring multiple daycare visits before boarding(3 mentions)

“They wont even consider boarding our dogs unless we left them for 3 days at doggie daycare first”

Lack of transparency about dog interactions and incidents(2 mentions)

“they never informed me that it continued to be a problem”

Difficulty reaching management/poor phone responsiveness(2 mentions)

“I called multiple times over an hour with no answer”

Policy inconsistencies and last-minute changes(2 mentions)

“They had accepted our request for boarding and then cancelled last minute”