Pet Lodge Pet Resort

Feeding Negligence

“Turns out the staff member who took our instructions did not understand how much each dog needed to eat each day... They are way too skinny and I am concerned for their health.”

Hygiene/Neglect (Urine Soaking)

“When I picked her up her butt and belly and paws were covered with dry poop... my puppies up this morning & their bed, blankets and toys were soaked in urine.”

Medical Issues (UTI/Infections)

“my pet ended out with an extremely expensive infection because it’s dirty and they don’t take them out to pee often enough.”

Communication/Updates(12 mentions)

“we had to call most days right before closing to remind the staff of his daily 'pupdate' that we paid $25 for each day because they would forget.”

Hidden Fees/Pricing Confusion(5 mentions)

“I was expecting about a $65 charge and was surprised to see $110... had to pay a $7 check in fee and a $21 bath fee.”

Kennel Cough/Illness(8 mentions)

“The following week after we picked him up he came down with kennel cough- so that was a vet visit and more $$$.”