Dogtopia of Brick

Dog bite incidents not acknowledged or properly addressed

“My dog named Mei Mei Was bitten... No one acknowledged the biting incident... they completely deny and ignore.”

Staff making false claims about dog aggression during evaluation

“He immediately brought up the collar and claimed our dog 'snarled and growled' when they tried to remove it... When I asked directly if our dog showed any signs of aggression, her response: 'Not at all. He was so sweet and friendly.'”

Inadequate staff-to-dog ratio

“The space where my dog was boarded has one staff person per 15 dogs which is truly obsurd.”

Inconsistent communication about policies (crate time, vaccination requirements)

“We were not aware it was this length of time. We were told it was only to clean.”

Staffing concerns - not enough employees(3 mentions)

“They need more employees than one. The one employee is not able to interact with the dogs because they were too busy cleaning and making sure dogs were behaving.”

Communication issues - lack of updates or miscommunication(3 mentions)

“Extremely bad communication... On the way there at 3:11pm I get a text to bring my pets records.”

Overnight supervision concerns(2 mentions)

“No one there over night to watch the animals”