Dogtopia of Burlington

Dog injury/Bite incident

“my dog was bitten by another dog today and the staff treated it as a minor small injury and lacked empathy”

Rough handling/Dragging dogs

“witnessed him on the video dragging him by a collar... lifting his front end off the ground.”

Health/Sanitation (Kennel Cough)

“My dog developed kennel cough after his first visit... they let the dogs do their business inside.”

Lack of outdoor time(6 mentions)

“the dogs get zero outdoor time and just use the bathroom where they play.”

Grooming quality/Safety(4 mentions)

“I found abrasions on her tail, ears and all 4 legs. She was in pain as she had been cut during the grooming process.”

Pricing/Membership Inflexibility(5 mentions)

“forcing customers to commit to an enrolled number of days a week... this new policy sucks.”

Phone/Communication issues(4 mentions)

“Only challenge is getting someone to answer the phone. I call it rings for 10-12 minutes.”