Dogtopia of Chester Springs

Dog bite incident with inadequate follow-up - dog needed vet care for puncture wounds and abscess, no callback after requesting video review

“Our dog was bitten by another dog and there was no follow up. They didn't know which dog bit her and said they would watch the video of the event (after we asked) and never called us back. They never called to check on her. She needed vet attention and had two puncture wounds and ended up with an abscess.”

Potential breed discrimination - pit bull/pit mix treated differently

“Throughout the above interaction, staff members said multiple times 'You know, with the pitbull breed...' WE HAD A LABRADOODLE GROWL AND SNAP AT US IN THE LOBBY, but please, make sure you stay in the area to pickup your pitbull or pit mix from their first or second Dog Daycare Session because they are BREEDISTS here.”

New ownership transition caused confusion and loss of trust

“This place is not the same under new ownership (which was not communicated to clients). We had been going for years with the previous owners. Poor communication now and not the same level of care from staff.”

Pricing inconsistencies and changes(2 mentions)

“The pricing and rules for everything always changes. First the meet and greet charge was $15 on the phone, then at the location it's now $35. The charge for overnight boarding changes depending who you talk to.”

Lost package/credit issues

“When we called to set up a return visit, we were told Dogtopia no longer had records of our balance and that we would need to purchase a new package. Losing our Golden was hard enough, and this felt like an additional blow.”

Spa services forgotten multiple times

“However, they have forgotten our scheduled spa services (bath & nail trim) the last 3 times we were there.”