Dogtopia of Gilbert

Cleaning chemicals and equipment allegedly left accessible to dogs

“Major safety concern: Mop buckets and spray bottles were left within reach of the dogs.”

Alleged excessive crating and distress

“our dog spent about ¾ of her visit locked in a kennel, crying and begging to be let out.”

Alleged inadequate supervision

“At one point, a trainer was on her phone, leaning against the counter, while responsible for supervising multiple dogs.”

Alleged inadequate cleaning and sanitation practices

“Dirty mop water was never changed.”

Reported inadequate outdoor access for a dog that will not eliminate indoors

“Our dog WILL not go potty inside. She is only allowed outside once if that during the day.”

Policy communication failure regarding dogs in heat

“They did not give me all the information I needed went there and took dogs in heat, and they couldn't go play.”

Uncommunicated perfume application allegedly affecting an allergy-sensitive dog

“He has a lot of allergies and no one told us this was something they do.”

Excessive crating or insufficient play and engagement(3 mentions)

“our dog spent about ¾ of her visit locked in a kennel, crying and begging to be let out.”

Odor or sanitation concerns(3 mentions)

“the place is STINKY!”

Supervision or staffing concerns(2 mentions)

“There is one staff member with 15 plus dogs.”

Customer service and value concerns(2 mentions)

“Rude custom service. Extremely expensive”

Insufficient communication about policies(2 mentions)

“They did not give me all the information I needed”