Gilbert facilities
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Pete and Mac's Dog Boarding and Training

321 E Elliot Rd, Gilbert, AZ 85234

4.5
421 Google reviewsGoogle Verified
Medication adminClimate controlled

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play
Daily updates

What Reviews Say

24 reviews analyzed

Reviews are mixed across time. Recent feedback includes strong praise for staff friendliness, enrichment, cleanliness, updates, and dogs enjoying daycare or boarding, but there are also serious complaints involving feeding instructions, possible inadequate care, illness exposure, phone responsiveness, cleanliness, pricing, and a historical grooming injury allegation. Several customers report returning over multiple years or intending to return.

Dog happiness
4.9
Staff
4.5
Communication
3.2
Cleanliness
2.8
Facility
2.8
Safety
1.0

People love

Dog happiness and perceived care(7)Staff friendliness(5)Cleanliness and welcoming environment(4)Enrichment and activities(3)Updates and communication(3)

Staff shoutouts

Christina(2 mentions)Emma

Worth noting

Reported kennel cough after boarding and alleged additional cases

β€œBoth dogs have kennel cough. Pete & Mac's said they are sorry and hope my dogs feel better. They also confirmed there are additional cases.”

Reported poor condition and distress at pickup

β€œWhen we picked him up he was covered in urine and shaking uncontrollable.”

Alleged failure to feed supplied food and resulting stomach problems

β€œI packed a bag with toys and food for my dog and when I picked him up ALL of his food was still in his bag with his toys.”

Historical allegation of severe grooming injury

β€œShe has blunt force trauma to the side of her head and has been asphyxiated by hanging long enough to cause popped blood vessels and contusions in her eyes.”

Difficulty reaching the facility by phone

β€œNoone ANSWERS THE PHONE!”

Negative facility condition impression

β€œJust did a tour.. looked like a local pound! Chain link. Cement floors.”

Failure to follow feeding instructions(3 mentions)

β€œThe last time I picked them up they didn't feed my dogs as instructed with vet prescribed canned food. Pretty important.”

Phone responsiveness(2 mentions)

β€œNoone ANSWERS THE PHONE!”

Pricing and price transparency(2 mentions)

β€œPrice went up..they never said " New Owner "..”

Cleanliness(2 mentions)

β€œDirty”

Illness exposure or transmission(2 mentions)

β€œBoth dogs have kennel cough.”

Owner replies to 25% of reviewsAvg response: 19dwarm tone4 repeat customers

Top Rated

4.5 stars from 421+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 421 reviews.

At a Glance

Google rating
4.5/ 5
Review scoreInsufficient topic coverage
Amenities2 of 14
Reviews421
Repeat customersNumber of reviews that mention returning or being a regular customer.4

Pricing

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