Dogtopia of Las Colinas

Severe physical injuries and lack of transparency

“he has a hole in his snout that went through the bone and into his sinus cavity... She let him know that the incident occurred in a blind spot.”

Disease outbreaks and refusal to refund

“there was a break out of a bad cough “kennel cough”... they refused to refund me my $110 dollars because I didn’t want to take my dog back.”

Grooming quality (shaving/baldness)(4 mentions)

“My golden doodle puppy went in happy and with hair, came out looking terrible and bald.”

Owner/Manager defensiveness(5 mentions)

“Jason was not helpful or empathetic whatsoever. He continued to assert his opinion that 'give it a couple days, it’s not as bad as you think'.”

Inadequate supervision/Blind spots(2 mentions)

“no one had seen it happen and that they would review footage and get back to me.”