Dogtopia of Plano

Dog escaped facility

“Simply put, they lost my dog and didn’t notify us until someone arrived to pick her up.”

Unnoticed physical injuries

“How the staff missed this huge gaping hole on her is a mystery... she came home with a huge puncture wound.”

Health/Sanitation (Giardia)

“1 day after we picked up our puppy he was very sick and got diagnosed with giardia.”

Refusal to honor old packages/Ownership transition(5 mentions)

“A new owner has now taken over and he won't honor the package.”

Potty training regression/Indoor accidents(3 mentions)

“Not a huge fan of how the dogs pee and poo on the floor inside. My dog came home incredibly stinky.”

Poor phone responsiveness(4 mentions)

“I dislike them not answering their calls or someone’s not at the front desk.”