Dogtopia of San Marcos

Severe injury during boarding requiring surgery

“one of my two dogs had been bitten by another dog. And he ​​needed to go the ER for the surgery.”

Unattended dogs in crates for extended periods

“our dog was in a crate and barking for attention, however there was no one attending him... 12+ hours in a small crate is very cruel.”

Physical mishandling observed on camera

“I saw multiple times on camera these 'room attendants' grabbing my dog by the collar and dragging him to the there crates.”

Unpleasant odor in lobby/facility(5 mentions)

“There is also a really bad odor when walking into the building.”

Webcam accessibility issues(4 mentions)

“I never got the link so I couldn't check in on him.”

Billing and overcharging(2 mentions)

“They overcharged me and messed up on their part and won’t offer a refund.”