Dogtopia of South Bay

Wrong dog sent home with wrong family - 40 minute mix-up with French Bulldog

“my dog was mistaken for another frenchie and was sent home with another family”

Dog contracted kennel cough then pneumonia after boarding - $2,167 vet bill

“we just boarded our dog here for 2 weeks and he was hospitalized the next business day after picking him up for pneumonia resulting from a kennel cough he developed there”

Pet waste not cleaned up in play area

“After seeing the pet waste in the play area that was not being picked up I was already hesitant about leaving my pup there. It was everywhere.”

Grooming services paid for but not delivered

“We always ask for her to get the deshedding shampoo and deshedding brushing but it seems like they don’t brush her. There has been times where we asked for extra services to be added to our appointment and they don’t add them and we get charged anyway.”

Grooming service inconsistencies(2 mentions)

“We always ask for her to get the deshedding shampoo and deshedding brushing but it seems like they don’t brush her.”

Customer service responsiveness(2 mentions)

“I tried to contact the staff to talk about contagious issues and I had none attention or return what so ever.”

Policy inconsistency (rescue dogs, vaccines)(2 mentions)

“we couldn't stay because my pup is a rescue and he may have some sickness.”