Dogtopia of Tanque Verde

Reported dog injury and delayed notification

“When he was three months old he was put in with the largest dogs (pitbulls, dobermans, etc) and was bitten on the head, bleeding open wound and it took them two hours to call me to let me know.”

Reported repeated illnesses

“My dog went here for less than four months and got sick over three times (giardia, kennel cough, etc).”

Inflexible policies and disputed charges

“There is very little to no flexibility in their packages.”

Billing error or duplicate charge allegation

“they charged me a second time.”

Alleged disability-related employment treatment and communication failure

“they fired her while she was already there too and had her phone away so she wasted her time and no one let her know.”

Reported staffing and supervision concern

“one individual watching 20+ dogs in a room is overwhelming.”

Staffing changes and inconsistent service(3 mentions)

“There had been lot of staffing changes since we started.”

Excessive crating or limited playtime(3 mentions)

“Pretty much caged him for 8 hours the whole day.”

Unexpected charges and billing disputes(2 mentions)

“Hidden charges (including if you need to pause, switch plans, etc… $200 plan switching”

Communication and responsiveness(2 mentions)

“The local phone line is a hit or miss (missed 4 out of my 14 calls”

Alleged disability-related discrimination(2 mentions)

“This doggy day care is ableist.”