Dogtopia of Temecula

Alleged staff mistreatment/hitting dogs

“This man is being abusive to your dogs at your local daycare. Do not send your dogs to dogtopia. The man watching your dogs is hitting your dogs, grabbing them by the collar, yelling at them and scruffing them for no reasons.”

Aggressive dogs not properly separated

“THERE WAS A BREED SPECIFIC AGGRESSIVE DOG PRESENT. NOT JUST ONE BUT MULTIPLE and they were rotating the dogs out in the open area.”

Dogs injured on premises

“when I went to pick up my dog, she had a gash on her head from an employee putting her in the drying kennel.”

Dogs traumatized by staff handling

“My dog was practically traumatized after the first visit and was 'smiling' with bared teeth and peed out of fear when they were taking him back the second time.”

Cleanliness - dogs coming home smelling of urine/feces(4 mentions)

“Every time I have picked him up he was covered in mud and smelled like feces and urine. He smelled so bad I was gagging in the car on the way home.”

Billing system issues(2 mentions)

“My credit and debit cards have been double and triple charged for several weeks.”

Poor communication about dog issues(3 mentions)

“We were told that she had been having problems for a while and she wasn't welcome back until her problems were fixed??? Frustrated at the fact that these so called problems were never brought to my attention.”

Staff handling dogs roughly(3 mentions)

“I have seen myself when watching Kona on the cameras previously. There is a huge lack of communication between staff and pet parents, staff members who don't know enough about dogs and their mannerisms, and an unorganized system that drives their own employees to stressful breaking points.”