Dogtopia of Tysons Corner

Dog attacked/bitten and seriously injured requiring vet care (multiple incidents)

“My dog was attacked and bitten! When I asked how it happened the assistant manager and shift leader said no one knew and they said they watched the webcam video for the 2.5 hrs before they noticed my dog bleeding”

Staff did not notice injuries or notify owners

“my one dog was covered in blood....the staff did not even notice! I spoke with the manager and she was 'alarmed' he had a huge bite on his thigh. No one could even recall when this happened”

Understaffed facility - too many dogs per employee

“they had like 30 dogs in a room for one person”

Kennel cough outbreaks

“Over the holidays, the facility was extraordinarily overcrowded and a kennel cough outbreak occurred”

Unsanitary conditions - urine on dogs, feces, dirty floors

“She comes home smelling like urine from the dirty floors, has caught kennel cough 3 times, and constantly comes home with scratches”

Rough handling of dogs by staff

“Wayne seemed to have no regard and empathy for their comfort or overall well-being. These dogs were subjected to rough handling and unnecessary aggression”

Dog injuries/bites during daycare or boarding(15 mentions)

“Another dog bit my dog and they didn't even noticed or notified me, they had like 30 dogs in a room for one person.”

Poor grooming services(6 mentions)

“When we picked them up they still smelled, they were still slightly wet and were dropping fur everywhere as if they weren't even brushed out or deshedded.”

Lack of communication about incidents(8 mentions)

“No one even called me to let me know that this happened!!”

Overcrowding/understaffing concerns(7 mentions)

“It's way overcrowded with no where near enough employees to watch all the dogs.”

Inadequate post-incident follow-up(5 mentions)

“They never called to check on him and Barry did indeed need to go to the vet.”