Playful Pack
6242 Old Dominion Dr, McLean, VA 22101
Overview
Playful Pack is a multi-location dog daycare and boarding facility with locations across Virginia, Maryland, Texas, South Carolina, and Washington DC. They offer cage-free daycare with separate areas for large and small dogs, daily activities, webcam monitoring, temperament evaluations, and grooming services. The facility features outdoor play spaces, trained staff, and provides daily report cards with photos.
Amenities & Policies
Required vaccinations: Rabies, DHPP
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
86 reviews analyzedPlayful Pack enjoys overwhelmingly positive reviews with 78% being 5-star ratings. Customers consistently praise the friendly staff, clean facility, daily photo updates, webcams, and easy drop-off/pickup process. Dogs reportedly love attending and return home exhausted and happy. However, there are concerning red flags from 2 former employees alleging unsafe conditions and untrained staff, plus isolated incidents of a dog injury and kennel cough. The owner responds warmly to all reviews, though responses to negative employee reviews appear defensive. Most concerns center on communication gaps and occasional staff professionalism issues rather than core care quality.
People love
Staff shoutouts
Worth noting
Former employee allegations of unsafe/unclean facility and untrained staff
“As someone who worked at playful pack, please NEVER bring your dog here. Your dog is not safe, the facility is unclean, the staff has zero training, the owners are cheap and do not care about the McLean facility AT ALL.”
Dog injury during boarding with no owner notification
“my dog ended up with a big wound on his nose, and no one even bothered to reach out to me or report it.”
Kennel cough contracted at facility
“He also caught kennel cough there.”
Staff professionalism/rudeness(4 mentions)
“The staff, including the front desk and the manager (Bekah), were incredibly rude and unprofessional.”
Communication gaps about dog behavior issues(2 mentions)
“when I asked why I wasn't told, she said they made the decision to not tell me and just watch him.”
Lack of outdoor space(2 mentions)
“I only wish that they also had an outside area!”
Webcam access issues(2 mentions)
“I was not given a password so I could not view the webcam that day.”
Top Rated
4.5 stars from 86+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 86 reviews.
At a Glance
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