Dogtopia of White Flint

Dog bite incidents during daycare/boarding requiring veterinary care

“Our dog was bitten while Dogtopia was providing daycare services... The bite wound was significant that it needed to be flushed, sutured, and drained. The vet bill was over $1,200.”

Excessive crating - dogs kept in crates most of the day instead of playing

“Every time I looked at the camera... he was crated. When I called to ask about it they said they had too many dogs to let them out all at one time.”

Overcrowding - too many dogs per staff member

“they will willingly place 55 or more dogs loose in one room with 1 person to take care of them.”

Kennel cough/illness outbreaks

“my dog contracted kennel cough while being boarded... has now developed bronchopneumonia.”

Injuries not reported to owners

“I got him home and gave him a bath only to find a giant gash on his side, and a split in his tail... NONE of this was brought to my attention when I picked him up.”

Dirty facility conditions

“the overwhelming smell of old poop mop water in the lobby... The playroom had crates lined up... some of the crates were even messed up and broken.”

Billing/charging issues

“We have been double charged which didn't get rectified until a negative review was left.”

Unresponsive to customer complaints

“I sent an email but staff from Dogtopia ignored me and I haven't received any response at all.”

Excessive crating during daycare(6 mentions)

“He spent 80% of the time inside of a dog crate.”

Communication failures(5 mentions)

“Communication here is terrible... no one told me this before the appt after repeatedly saying I was a new dog parent.”

Safety incidents (bites/injuries)(5 mentions)

“Our little golden puppy didn't even make it an hour before being attacked.”

Overcrowding concerns(4 mentions)

“the daycare is overcrowded with too many dogs and insufficient personnel.”

Billing discrepancies(3 mentions)

“they have overcharged us and 'accidentally' subtracted days from our plan.”