Dogwood Acres Pet Retreat

Dog fight resulting in puncture wounds - aggressive dog not separated from group

“My dog has multiple puncture wounds, this one is missing a patch of fur. But MINE has to go to ultimate daycare. Yeah, no.”

Kennel cough outbreak not disclosed to pet parents

“Is it true that kennel cough is/was running rampant throughout the daycare and boarding, but parents are/were not being notified?”

Dog developed severe respiratory illness while boarding without staff notification

“She had developed a severe cough, seemed to be choking at times, and was having trouble breathing.”

Dog moved to higher-priced daycare program without parental consent or notification

“I was confused and upset as we had never been informed that this was a possibility.”

Communication gaps - dogs moved between programs without notification(3 mentions)

“I was confused and upset as we had never been informed that this was a possibility.”

Phone booking/reservation system inaccessible(2 mentions)

“Reaching the reservation line via phone is nearly impossible.”

Services not delivered as promised (baths, report cards)(2 mentions)

“Both dogs smelled like they hadn't been bathed as expected.”

Dogs separated/removed from group play without explanation(2 mentions)

“Within 2 hours he was taken out of the play yard and placed by himself in a room because 'he was too excited'.”