Dorby's Dog House Pet Resort

Severe injury/Death of small dog

“Come to find out both his jaws were broke... I had to have him put down. The owner stated she had cameras... 10 days later she called an said the storm 2 weeks ago had knocked the cameras out.”

Unreported injury/Trauma

“one of my poodles has been very withdrawn... and yelps when touched in his front shoulders area since he has returned home... No injuries or incidents were reported.”

Scheduling and Staff Availability(4 mentions)

“9a.m is my first try and no one is there? So I get a call back at 9:45 and someone is open for business.”

Pricing and Billing Discrepancies(3 mentions)

“I reviewed the receipt Tuesday to find I had been charged nearly twice what I have been quoted.”

Grooming Reliability(2 mentions)

“The groomer was out with a Covid related illness... and they don’t have any other groomers. She apologized that I hadn’t been notified.”