U Dirty Dog

Rough handling/dog injury during grooming

“I watched a helper in the air dry section holding a 20 pound dog by its ears to try to air dry it. The dog was crying”

Dog returned with visible injuries

“I noticed he was licking different areas on his body and once examined, I saw these huge chunks of skin missing”

Potential nicking/injury during grooming

“They also knicked both ears while clipping her and left her with massive scabs on both sides”

Dog left in crate for extended periods, soiled themselves

“They left my dog in the crates for so long that he peed on himself”

Owner/manager rudeness and poor customer service(12 mentions)

“The owner is very RUDE and DISRESPECTFUL!!!”

Grooming quality issues - uneven cuts, shaving too short, matting excuses(10 mentions)

“They shaved my dogs entire coat. They didn't even try to comb anything out”

Communication failures - appointment confusion, no notification of issues(8 mentions)

“I called to get the address, the owner was very rude and belligerent”

Pricing transparency and unexpected charges(6 mentions)

“I was a little shocked at the price. Do they charge hourly? $80?”

Staff being rude or dismissive(5 mentions)

“The staff were very rude! My dog wasn't groomed the way that I asked, and the staff didn't care about my concern at all”