Durango Pet Resort

Unattended dogs overnight for long durations

“Well they told us they leave the dogs alone overnight for 14 hours or more.”

Injury during daycare with lack of supervision

“found SIX puncture wounds to her face... We were told that the dogs had been playing outside while the attendant was inside.”

Hygiene and health concerns (Bacterial infection/Feces)

“He said she has a real bad bacterial infection! I am not surprised because she smelled like pre and her bed smelled like per!”

Difficulty reaching staff by phone(4 mentions)

“I’ve called 50 times over the course of 4 days... and they don’t answer.”

Grooming quality/Adherence to instructions(3 mentions)

“The groomer failed to adhere to my specified instructions, resulting in an uneven and inappropriate haircut.”

Lost reservations/Scheduling issues(2 mentions)

“I'm at the airport and my husband goes to drop the dogs off and they have no record of our reservation.”