EP Barks and Rec (formerly D'Lux Dog Care)

Reported lack of supervision associated with a puppy injury

“All of the dogs were out running around and no one supervising.”

Owner reported staff did not initially notice a puppy injury or change in behavior

“The fact we had to alert the staff that our puppy wasnt acting right is concerning.”

Dispute over prolonged use of a slip lead during evaluation

“she was on a slip lead for an hour”

No-tour policy creates a prospective-customer trust concern

“They don't allow you to your their facility if you're looking for a place to board your dog.”

supervision and incident detection

“The fact we had to alert the staff that our puppy wasnt acting right is concerning.”

lack of visible supervision

“All of the dogs were out running around and no one supervising.”

concerns about staff dog-behavior expertise

“they do lack experience in dog behavior.”

no facility tours

“they do not allow you to your their facility”