Happy Pets Grooming
8900 Viscount Blvd a1, El Paso, TX 79925
Overview
Happy Pets Grooming is a pet care facility in El Paso operated by a professional groomer since 2000. While primarily focused on grooming services, they offer dog boarding at $25 per night and dog training classes for $65. The business is owner-operated and provides online booking for grooming, boarding, training, and deshedding services.
Amenities & Policies
Policies & Details
Extras
What Reviews Say
129 reviews analyzedHappy Pets Grooming presents a stark divide between highly satisfied customers (83 five-star reviews) and seriously concerned ones (29 one-star reviews). While many praise the affordable prices, quality grooming, and caring staff members like Karen and Jasmin, a significant pattern of complaints emerges around price inconsistency, staff rudeness (particularly on weekends), and most concerning - multiple reports of injuries to pets (eye scratches, cuts, bruises) with owners claiming the business failed to acknowledge or take responsibility. The facility has a notable owner response rate but responses are often generic or defensive. Safety concerns, including rough handling and neglect, represent serious red flags that prospective customers should weigh carefully.
People love
Staff shoutouts
Worth noting
Dog eye injury during grooming - customer took dog to vet and found superficial scratch on eye requiring medication and follow-up visits
“Injury to my dog's eye and they failed to apologize and insist was soap or hair in eye but same day I took to my vet and showed eye was a superficial scratch on eye having to get medicine for eye and followup twice.”
Physical harm to dogs - cuts, bleeding, bruises from rough handling
“MY DOG WAS BEATEN OR SOMETHING BECAUSE WHEN I CAME BACK TO PICK UP MY DOG HIS EYES WERE RED AND BLACK.”
Dogs left without water in extreme heat - neglect at facility
“There was 2 large german shepherds trapped outside in a tiny run, with no access to water, and unable to go inside.”
Rough handling/dragging dogs on leashes
“he/she hit herself and kept whimpering and cowering. The man at the front then got one of those leashes to place around the dogs neck and dragged him/her hard across the floor.”
Cat whiskers cut - professional grooming error
“I noticed that my cat's whiskers were cut from one side. As all cat owners know, you're not supposed to cut or trim a cat's whiskers.”
Price inconsistency and unexpected price increases(8 mentions)
“They gave a set price. One of the staff members confidently stated that we hadn't taken our pup since February 2020. This was clearly a lie... they still didn't honor the pricing.”
Staff rudeness and unprofessional behavior(7 mentions)
“the lady gave me attitude and called my pet ugly... she looked upset that I was there”
Not following customer instructions for grooming(6 mentions)
“I said to the worker clearly not to cut her hair ears and she cut them all they are so short”
Communication failures - not informing owners of injuries(5 mentions)
“They did not mention this to me, had they I could have already disinfected and protected it.”
Long wait times / taking too long(4 mentions)
“TOOK LONG FOR GROOMING, 7HRS”
Staff turnover - previous good staff no longer there(4 mentions)
“I use to take my fur babies here... the owners wife Karen did an AWESOME job... the NEW lady that's there on Saturdays is very rude and unprofessional”
At a Glance
Pricing
Boarding
$25/night
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in El Paso
EP Barks and Rec (formerly D'Lux Dog Care)
El Paso, TX
From $49/night
View DetailsThe Pet Barracks
El Paso, TX
From $47/night
View Details