Fantasy Pet Grooming Boarding & Daycare

Eye injury during grooming - dog came home with blood in eyes from alleged tight restraint

“Upon picking him up and arriving home, we noticed the dogs eyes were filling up with blood. We immediately called the groomers who confirmed the dog had been restrained (common practice). Clearly the restraint was on too tight and must have hit his eyes as our vet confirmed both eyes have trauma from having hit something on his face”

Ear injury during grooming - red and bloody ears requiring emergency vet visit

“After bringing her home I noticed she was shaking her head and itching her ears A LOT and seemed to be uncomfortable. After looking in her ears I noticed that her ears were bright red and bloody”

Alleged poor treatment of dogs caught on camera (2018)

“Used their boarding services in 2018. Caught some HORRIFIC treatment of dogs on their camera. If you care about your dogs please don't ever come here”

Deposit/refund disputes - customers report difficulty getting deposits back

“I asked him to refund it several times and he refused to do that. He is basically gouging money.”

Price increases(3 mentions)

“However the rates have increased sooo much, where everything is being linked to inflation. For my multipoo, a full service is now $82.”

Long wait times for grooming appointments(2 mentions)

“We booked an appointment for 10am and they didn't finish until 330pm - that is about 5 and half hours.”

Difficulty with appointment scheduling(2 mentions)

“Too difficult and time consuming to make a first-time appointment, which was going to require emails and multiple phone calls.”