Fondren 5 Star Pet Resort

Medication mix-up and potentially dangerous medication handling

“This is not only careless but dangerous - my Great Dane is on an extremely high dose of gabapentin for his anxiety, and if a smaller dog were to ingest that dose, it could be harmful.”

Reported failure to follow allergy or feeding instructions resulting in illness

“both clear signs he had been fed chicken, despite my very specific instructions about his allergy.”

Reported grooming procedure performed contrary to explicit instructions and causing pain

“Our dogs need to have their anal glands expressed internally, so as they only offered the service externally, we told them to not express them.”

Reported absence of manager or supervisor

“no manager or supervisor on duty is crazy”

Reported flea infestation after visit and cleanliness concern

“a few weeks later Chase developed fleas on him”

Reported failure to keep dog clean before pickup

“one had been rolling in something and their fur was yellow and dried”

Medication, allergy, or health-safety handling(2 mentions)

“The facility failed to return his prescribed medications.”

Operational errors and poor communication(2 mentions)

“Wrong collars on the dogs too....”

Grooming quality concerns(2 mentions)

“her cut was terribly done and she had loose fur from not being washed properly.”

Cleanliness or possible parasite concerns(2 mentions)

“a few weeks later Chase developed fleas on him”

Lack of on-site management or supervision(2 mentions)

“no manager or supervisor on duty is crazy”

Value-for-money concerns(2 mentions)

“they definitely a bit pricey.”