Fetch Dog Daycare and Boarding

Kennel cough outbreak with no customer notification

“My dog got kennel cough his very first day at the daycare, and after a few days of him coughing I called to inquire if any other dogs had gotten sick and was promptly told that yes, 4 dogs had gotten kennel cough in the last week and they had shut down the daycare for 3 weeks. There was zero communication about this to me which was a huge red flag.”

Dog muzzled for nail trim without owner consent

“I was not asked and never consented to my dog being muzzled was infuriating as this clearly caused him distress.”

Allegations of previous owner screaming at dogs and disrespectful treatment

“I know someone who volunteered here and the owner is rude and does not care about your dogs. She screams at them and does not treat them or her employees with respect.”

Dog refused to exit car due to fear (possible distress signals)

“His last two times pulling up to Fetch he backed up to the other side of the car and refused to get out.”

Communication gaps and booking issues(2 mentions)

“I tried to make a booking online and it was rejected, I called the morning of just to check... and no one answered (during business hours)”

Previous owner behavior (pre-Nov 2023)(4 mentions)

“While the staff seemed caring and nice, the owner was very angry, gruff and an incredibly condescending person.”

Intake process too quick/judgmental

“after just 5 minutes I was told that we wouldn't be a good fit for her.”