Fetch Family Pet Resort

Dog injury during boarding - tail laceration requiring amputation

“My bigger dog came home with a big laceration to her tail... my dog's tail was amputated!”

Seizure incident not properly communicated to owner

“on THURSDAY MORNING... the person who opened his crate to let him out observed WHAT SHE THOUGHT WAS A SEIZURE... This was NEVER reported to my in-laws or me”

Kennel cough/URI outbreaks causing serious illness

“We now have 1 sick dog and 1 very sick dog who was taken to the ER from Fetch and since has been admitted into the ICU... We now have a $8,000 dollar hospital ICU bill”

Difficulty booking/scheduling - popular facility fills quickly(3 mentions)

“I think the one downside is its so difficult to secure a spot when you need it. No matter how early I submit my request I always seem to end up on the waitlist.”

No live cameras for pet parents to view dogs(2 mentions)

“once they enter you have no clue what is going on. No cameras & if you want pictures you have to pay for them.”

Communication delays/responsiveness issues(2 mentions)

“I called and left several messages to book a new visit with no response.”