WOOF Day Care & Boarding

Staff on phones during supervision, not monitoring dogs

“I noticed both workers sitting in the back of the play yard, legs crossed, and only paying attention to their phones and not the dogs”

Dogs sent home in unsanitary condition with fecal matter

“they sent one of my dogs home with fecal matter embedded on his behind”

Lack of transparency about dog health issues (diarrhea)

“They claim he had diarrhea on Saturday, but never told us about it or mentioned any issues with the dog upon pick up”

Unprofessional owner response to complaints

“They were unapologetic and simply didn't care about any of my concerns”

Staff attentiveness/supervision concerns(2 mentions)

“I noticed both workers sitting in the back of the play yard, legs crossed, and only paying attention to their phones and not the dogs”

Communication about dog issues(2 mentions)

“never told us about it or mentioned any issues with the dog upon pick up”

Dog not suitable for facility (heat/environment)

“the dogs are outside most if not all of the day in 80 degree weather”

Staff not accommodating to anxious dogs

“I did explain to the girl she has anxiety. Obviously, she didn't take notes”