Four Paws

Lost reservation caused customer to nearly miss vacation - no apology offered

“We had made reservations with them in April for our 3 dogs for our upcoming 10 day vacation in July... when we arrived... I was told that they did not have the reservation and did not have room for them.”

Dog contracted kennel cough despite being vaccinated

“Dog got kennel cough despite being vaccinated after boarding.”

Billing dispute with threatening/harassing billing practices

“They sent a bill addressed to my mother & her address but the bill itself had my name written on it & was for a boarding reservation for 7 days for $140 that got made and got canceled all within 5 minutes of each other”

Rude front desk staff refusing service

“The front desk staff is VERY RUDE, lack customer service skills, lack listening skills, NOT PROPERLY TRAINED”

Phone communication - never answer or return calls(8 mentions)

“I tried calling all week and left messages, with no answer and no response.”

Rude/unprofessional front desk staff(5 mentions)

“Front dest was very rude!!!! She said they told her not to take a big dog.”

Reservation issues and billing problems(3 mentions)

“They don't answer phone. I never spoke with a person there and they proceed to bill me for a boarding appointment I never made!!”