Paws In Paradise Luxury Resort & Spa

Severe medical neglect/hygiene issues resulting in infections

“Both dogs came home with bleeding, ulcerated, pus-filled sores on their faces, scrotums, paws... Dogs entered 100% healthy and are now on multiple medications.”

Medication administration failure

“The first night along with the following morning my dog was not given his medication at the appropriate time... now I have a dog who cannot walk around his own house.”

Dogs returned covered in waste

“When we picked up our dog he had blood and stool all over his back and butt. An alarming amount... An employee handed us his bloody soiled blanket and let us know 'this needs to be washed.'”

Lack of actual playtime/exercise(6 mentions)

“Her camera showed she was in her kennel every time we checked every hour... I only seen them go out twice within that second day.”

Hidden or unexpected fees(4 mentions)

“A small business convenience fee ($17) for using a credit card was applied at final payment... a $1.99 monthly subscription fee for the ODoggy camera app that was not disclosed.”

Poor communication/Unresponsive management(5 mentions)

“No one could return a call or email to help us and our vet diagnose the issues... they can't return a phone call.”