Four Paws Only

Roach infestations in facility and dog food containers

“their sealed container of dog food filled with ROACHES”

Kennel cough outbreaks - multiple dogs getting sick after boarding

“my dogs were struggling to breathe and had a dry cough... they now have kennel cough”

Dogs sustaining injuries while in care (bleeding wounds, limping, sores)

“I noticed a huge knot on the top of his head that was actively bleeding”

Dogs left in feces/urine for extended periods causing sores

“he had SORES all over his feet that my vet told me are from being left in his own FECES/URINE for HOURS at a time”

Dogs not fed according to instructions, food left unopened

“the bags were almost completely full... my dogs weren't fed”

Dogs returned dehydrated/thirsty

“they both ran to their water bowl I had to fill it up twice almost as if they didn't drink any water for a long time”

Kennel cough/illness after boarding(7 mentions)

“he was coughing and had to go to the vet... kennel cough and are in bad condition”

Roach infestations(6 mentions)

“their bags are filled with German ROACHES!!!”

Poor communication - not returning calls, not informing about issues(8 mentions)

“I wasn't able to get ahold of anyone for 4 days when I was on vacation”

Feeding issues - dogs not fed properly or per instructions(5 mentions)

“We pre-measured out food and provided instructions... HALF of the dog food is STILL IN THE BAG”

Grooming quality issues - uneven cuts, shaved without permission, razor burn(8 mentions)

“they shaved my dogs face down to almost nothingness, which I also asked that they do not do this”

Rude staff/owner behavior(6 mentions)

“the managers cusses at you. Will tell you you're a liar”