Fur Babies Boarding and Grooming
9922 US-311, Archdale, NC 27263
Overview
Fur Babies Boarding and Grooming is a pet boarding and daycare facility in Archdale, NC offering overnight boarding, doggy daycare, grooming, and day boarding services. They emphasize personalized care with hand-drying, no rushing, and around-the-clock attention, with separate play areas for bigger and smaller dogs and a pool for summer fun.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
189 reviews analyzedFur Babies Boarding and Grooming enjoys overwhelmingly positive reviews (approximately 75% 5-star ratings) with customers praising the caring staff, quality grooming, and fair prices. However, significant concerns emerge around communication (hidden fees, pricing disputes), staff consistency (some rude interactions reported), and isolated safety incidents (injuries, fleas, dog falling ill). The owner actively responds to all reviews, typically within a day, maintaining a professional tone. Repeat customers are common, though some negative reviews cite staff not following instructions and unexpected charges as reasons for not returning.
People love
Staff shoutouts
Worth noting
Dog injured during grooming - nails cut too short causing bleeding
“Two nails were cut so short that they bled. Didn't catch it until I got home, after she bled all in my car.”
Dog came home with burst blood vessels in eyes
“My lab came home with both blood vessels busted in his eyes… which they say 'was result from him being stressed during a nail trim'!”
Dog became severely ill during boarding - could not walk
“We dropped off a happy, healthy puppy and were handed off (because he could no longer walk or hold his head up) very ill puppy.”
Dogs contracted fleas at facility
“Both of my dogs got fleas from this place and are now subjected to wearing a cone to stop the itching.”
Staff member yelled at dog to 'shut up stop screaming'
“I here another dog squealing in the back for dear life like it was being yanked and one of the employees 'OH MY GOD SHUT UP STOP SCREAMING'”
Hidden/unexpected pricing and fees(4 mentions)
“On the day a pickup another lady (rude may I add) said it's $40 for the haircut I asked why? When I was advised $35....she says well it just is b/c he has long hair.”
Staff not following owner instructions(6 mentions)
“They don't follow instructions”
Poor communication about services and pricing(5 mentions)
“I was not notified of no price increase no inconvenienced fee nothing so to go there today and quoted 190 when it was originally 80”
Rude or unprofessional staff behavior(6 mentions)
“The lady at the desk made me feel like he was a problem and an inconvenience. Please teach certain staff how to treat animals and their owners and to stop the eye rolling!”
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