FurBabies Resort and Spa

Severe medical neglect and hygiene failure

“NOONE noticed that he was covered in dried feces for DAYS and so much so that we had to take him to the emergency room upon picking him up. Fever, infection, fear.”

Undisclosed injuries during grooming

“I was not told her vaginal area was cut as well as under her eye. It was only after seeing drops of blood that I became suspicious.”

Disease transmission (Kennel Cough)

“When I picked her up as soon as we got home she was coughing bad and spitting up phlegm. I knew she had kennel cough.”

Poor communication/Unresponsiveness(5 mentions)

“I called to ask for availability twice, I was put on hold for 15 minutes and forgotten……twice.”

Hygiene/Smell after daycare(2 mentions)

“He reeked of a very strong urine mixed with bad grooming smell when I picked him up.”

Billing/Cancellation disputes(2 mentions)

“She said they had already charged our card more than $900. We did not authorize this and we were not given a contract.”