Furry Friends Spa and Daycare

Physical injuries during grooming (cuts/nicks) not disclosed to owners

“After returning home... cuts were discovered on her legs that were never reported to us.”

Bleeding nails/quick cut during trims

“my cat had bloody paws and upon closer inspection he had at least 3 nails that were left bloody and sore.”

Cats being groomed in high-stress environments with barking dogs

“there was a cage full of barking dogs within a couple feet distance to my cat which caused additional stress.”

Pricing inconsistency/Lack of transparency(7 mentions)

“Inconsistent and not transparent pricing (got charged for service I did not ask for).”

Cleanliness and sanitation(5 mentions)

“underneath the male's cat cage and the female's carrier cage were 'huge clumps' of someone's matted DOG hair!”

Aggressive/Defensive owner responses to criticism(4 mentions)

“Chantal called multiple times and left a very unpleasant and unprofessional message on my voicemail.”