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Hwy7 Pet Retreat

Name: Hwy7 Pet Retreat
Address: 1412 Ashton Station Rd, Ottawa, ON K0A 1B0, Ottawa, ON, K0A 1B0, CA
Telephone: +1 613-257-6060
Rating: 4.8

1412 Ashton Station Rd, Ottawa, ON K0A 1B0

4.8

198 Google reviews

Grooming

Overview

Hwy7 Pet Retreat is a family-owned and operated pet boarding and daycare facility in the Greater Ottawa Area (Ashton, ON) offering dog and cat boarding, daycare, and grooming services. They operate 365 days a year with drop-off/pick-up hours of 7am-10am or 4pm-6:30pm, and provide daily picture updates to pet owners during their pets stays.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7am-10am

Pick-up hours:4pm-6:30pm

Care & Play

Daily updates — Free

Extras

Owner operated

What Reviews Say

198 reviews analyzed

Hwy7 Pet Retreat is highly regarded for its attentive staff and excellent communication, specifically the frequent photo updates and 'report cards' that provide peace of mind to owners. While the vast majority of clients report happy, well-exercised pets, there are a few serious reports regarding physical injuries and the management of aggressive altercations. Overall, it is a top-tier facility for both dogs and cats, noted for its cleanliness and ability to handle anxious animals.

Staff

4.9

Dog happiness

4.8

Cleanliness

4.8

Communication

4.7

Drop-off / pickup

4.7

Facility

4.6

Value

4.5

Safety

3.8

People love

Photo Updates & Report Cards(42)Care for Anxious/Special Needs Pets(15)Exhausted/Happy Pets(28)

Staff shoutouts

Peter(18 mentions)Courteney(7 mentions)Paulette(5 mentions)

Worth noting

Severe altercation involving fire extinguisher use

“I was informed in an email that they had sprayed him with a FIRE EXTINGUISHER... Our dog had bloodshot eyes for 6 days.”

Undisclosed injuries/bite wounds

“They were returned to us with multiple bite wounds; including numerous scabs from bites... only 1 wound was disclosed to us.”

Health concerns post-boarding (UTI/Blood in urine)

“When we got home they jumped out of the SUV and the female peed. It was all blood.”

Undisclosed incidents(3 mentions)

“We were not told that they had this issue... no one informed us of this.”

Pricing/Hidden Fees(2 mentions)

“I was in a hurry and didn't check their rates, wow was I surprised when I had to pay $96.”

Owner replies to 99% of reviewsAvg response: 5dprofessional tone45 repeat customers

Top Rated

4.8 stars from 198+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 198 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.6/ 5

Amenities1 of 14

Reviews198

Repeat customersNumber of reviews that mention returning or being a regular customer.45

Pricing

Contact facility for pricing

Contact

Visit Website +1 613-257-6060 1412 Ashton Station Rd, Ottawa, ON K0A 1B0

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