Gameday Grooming

No shot records/paperwork requested at drop-off

“I didn't fill out any paperwork nor was I asked for shot records or anything upon dropping my dog off”

Dog left without water all day, forced to urinate on itself

“He never pees in his pen, so he had to have not been able to go to the bathroom all day while he was there. He also drank an entire large bowl of water within two seconds of us getting home”

Cat forgotten and left in urine-filled crate for hours

“my cat was forgotten about all afternoon, sat in a crate, and peed herself because what else was she to do”

Dog attack/fight risk in cage-free environment

“They allow majority of dogs to run freely, only a matter of time until ANOTHER dog gets attacked”

Dogs traumatized after grooming, developed fear of other dogs

“The dogs were clearly traumatized by the experience and are both now scared of big dogs”

Long wait times / overbooking(5 mentions)

“I dropped him off at 12:45 for his 1pm appointment and he wasn't on the table until 5”

Poor communication about status/ready for pickup(3 mentions)

“I called multiple times during the day to receive a status update and each time I was told it would be just an hour longer”

Inconsistent grooming quality(3 mentions)

“they both got very choppy haircuts that did not meet my requests”

Staff dogs present at facility

“it seemed the staff had their dogs running around while they worked”