The Dawg House Boarding Daycare Grooming

Dog injured during grooming (cuts, razor burns, bleeding)

“When I picked up my dogs, it was clear that although I had paid $100 (plus a $20 tip) for the grooming, they hadn't actually been bathed - only sprayed with cologne. There was still dirt matted in my dogs coat and there was blood dripping from his belly.”

Dogs contracting illnesses at facility (kennel cough, infections)

“My dog got a highly contagious eye infection while being boarded there. It has cost almost $200 so far and is still being treated.”

Dogs dying while in facility's care

“My parents went on vacation, leaving their dog in their care. Now their coming back to a dead dog that was in good health when he was dropped off.”

Neglect (no water, no bathroom breaks, dogs left for hours)

“My friend left for 5 days so boarded her two dogs here. when her and her boyfriend picked up her two boys they were in 2 separate crates behind the building with no shade, food or water.”

Dogs escaping/not properly supervised

“A few dogs have escaped from here as well.”

Aggressive dogs not properly separated in daycare

“I have a go to for boarding my aggressive dog. However lately they have been very disorganized.”

Long wait times / dogs left for hours without services(18 mentions)

“I dropped my dog off around 10 am, and as the day went on and I started worrying. I called them multiple times to check in, and every time, they told me he still hasn't been bathed. I finally received a notification to pick him up 15 minutes before closing, meaning that my dog had been there close to 8 hours.”

Unexpected/inconsistent pricing(15 mentions)

“I was quoted one price and ended up paying something completely different. They claim part of the pricing issue had to deal with the size of the dog but the price I was given was when the person was looking at our dog.”

Poor communication / lack of updates(12 mentions)

“any question I asked the staff was quick to make me feel like a hassle, giving me vague updates and very few details on my dog's wellbeing.”

Grooming not done as requested / mistakes(10 mentions)

“I simply wanted a bath and a deshed for him and specifically asked them NOT to trim his nails... They trimmed his nails both times, and the second time had quicked him badly enough that he was still bleeding.”

Dogs returned in poor condition (dirty, matted, injured)(14 mentions)

“Picked up my dog with a raw nose from being stuck in a cage. They told me it was 'turf burn'. Also had to make another vet visit because she has kennel cough!!!”