Golden Wood, Fairfield

Injury to dog during boarding - Doberman received gash on leg without notification

“When i came to pick them up, my doberman had a gash in his leg that i wasnt notified about until i got there.”

Concerns about staff presence - 'only there a few hours a day'

“Attendants are only there a few hours a day.”

Miscommunication about policies - unspayed puppy policy not disclosed

“I scheduled my 6 month old puppy for daycare... was told that she wouldn't be able to play with the other dogs because she was over 6 months old and isn't spayed. This was the first time I'd heard about this…”

Price concerns - considered expensive(4 mentions)

“It is pretty expensive but there are not many options in the area.”

Policy communication - lack of transparency about rules(2 mentions)

“It seems though that they don't really listen to what we say. They don't really read the emails as thoroughly as we would like.”