Rover Ranch & Spa

Dog was harassed by another dog without staff intervention during boarding

“They allowed one of my dogs to be constantly humped over several days, even though she kept running from one overly aggressive dog and there was no intervention by any of the workers.”

Rude/unprofessional staff interaction during grooming

“The young man that was responsible for this establishment today shouldn't be trusted to babysit a goldfish. I left my dog to be groomed this morning only to get a nasty call in 45 mins by this unruly young man. My dog was shaking when I picked him up.”

Staff perceived as inattentive during evaluation

“All workers were just sitting in the corners on their phones and paying no mind to the dogs.”

Staff attentiveness during evaluations/trial periods(2 mentions)

“All workers were just sitting in the corners on their phones and paying no mind to the dogs.”

Dog not accepted due to size/energy level

“They had claimed she had high anxiety, which I could absolutely understand, considering they had all the large dogs in a small area rather than a larger open area for the dogs to actually play and exercise.”