Grand Pet Hotel
12801 W Bell Rd #153, Surprise, AZ 85378
Overview
Grand Pet Hotel is a 24/7 staffed facility offering boarding, daycare, grooming, and training for dogs and cats. Features include 13,000 sq ft with three outdoor turf parks, climate-controlled suites, and an all-inclusive pricing model including playtime and medication. Services emphasize socialization, safety, and low dog-to-staff ratios.
Amenities & Policies
Dog-to-staff ratio: 1:8
Required vaccinations: Rabies, Distemper, Parvo, Bordetella, Feline Leukemia
What Reviews Say
139 reviews analyzedGrand Pet Hotel is a polarizing facility that excels in grooming and providing frequent photo updates, which many regular customers appreciate. However, there are significant safety concerns regarding physical injuries during group play and inconsistent communication regarding pet health issues. While the 24/7 access is a major convenience, the owner's responses to negative feedback often lean toward being dismissive or defensive rather than conciliatory.
People love
Staff shoutouts
Worth noting
Physical injuries (lacerations, bloody paws, ear injuries)
“Upon picking her up, she was limping, had a laceration on her ear from another dog, bloody paw pads.”
Allegations of tick infestation
“He hasn't been there for almost three weeks and I am still pulling ticks off of him.”
Failure to report medical concerns to owners
“They didn't bother to call to tell us the concerns... told us that she had blood in her urine.”
Aggression assessments/Communication(4 mentions)
“After 5 minutes... said that our Lab was aggressive... If they had spent the scheduled time, or even a quarter of it, I wouldn’t be so irritated.”
Front desk/Administrative disorganization(5 mentions)
“The night staff did not know if we had already paid. They did not know that they needed to update my dog's vaccine status.”
Billing and Late Fees(2 mentions)
“Held my mittens and refused to release her until they got money! Also, states its 24hrs but they really close at 5 and will charge you a full day fee.”
At a Glance
Dog-to-staff ratio
1:8
Pricing
Boarding
$35–$65/night
Daycare
$20/day
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