Greensburg Bed & Biscuit
121 Buttonwood Ln, Martinsburg, WV 25404
Overview
Greensburg Bed & Biscuit is a long-established pet care facility (since 1995) in Martinsburg, WV, offering boarding, daycare, training, and grooming services for dogs, cats, birds, and exotics. Owned by John and Elizabeth Hostler, the facility features climate-controlled indoor/outdoor dog runs and multi-level cat suites, with Elizabeth being a Certified Professional Dog Trainer since 1996. The facility has earned recognition as a multi-year winner of Best of the Best in the Tri-State and was named among HappyDoggo.com's 50 Best Dog Boarding Spots in America.
Amenities & Policies
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What Reviews Say
140 reviews analyzedGreensburg Bed & Biscuit is an overwhelmingly beloved facility with 91% 5-star reviews. Customers consistently praise the caring staff, excellent training programs (especially with Emily), and the obvious love dogs have for the place. The main concerns are occasional pricing complaints and one serious incident involving a dog that became ill after boarding. The owner responds professionally to all reviews, including negative ones, and demonstrates strong customer engagement. The facility excels in dog happiness, staff friendliness, and medical vigilance, going above and beyond in emergencies.
People love
Staff shoutouts
Worth noting
Dog developed Hemorrhagic Gastroenteritis after boarding, $1500 emergency vet bill
“My dog would not eat or drink for 2 days after picking her up, then began vomiting water and foam when she tried to drink. She developed Hemorrhagic Gastroenteritis from either being severely stressed while there or from the tripe that someone decided to give her.”
Customer conflict resulting in 1-star review and accusations of staff misconduct
“I was a customer at Greensburg for a couple of months... my experience with the staff and owner took a disturbing turn”
Pricing concerns - expensive boarding costs(4 mentions)
“$50 for 1 overnight stay is crazy. I could have rented another room at my hotel and put it in my dogs name.”
Activity fees
“boarding is expensive and a $10 activity fee is charged every other day”
Top Rated
4.9 stars from 140+ reviews
This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 140 reviews.
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