Paw Spa and Retreat at Shenandoah Veterinary

No overnight staff - dogs left alone from 6pm to 7am with no monitoring

“If you board your dog here they are alone from 6:00 pm until 7:00 am the next morning. No one is in the building and no camera's set up to check on the animals.”

Cat contracted URI/illness during boarding

“When I picked up my animals the next day my female cat was already sneezing... my cats were very healthy and never go outside or leave my home.”

Cat developed severe ear infection during boarding

“When we picked our cat up after 1 week of boarding he had ear infection so bad he couldn't stand up! Never had ear infection before!”

Dog left without water or bathroom breaks during grooming (10+ hours)

“It took them nearly 10 hours to groom my dog, and it was obvious he was not given water or let out at all during this time”

Appointment availability and scheduling issues(3 mentions)

“They had no available appointments until January of 2026!!!”

Communication and administrative problems(2 mentions)

“The receptionist was constantly putting me on hold to information from her boss. I feel she was not trained enough on veterinary procedures.”

Deposit and payment policy disputes

“They demanded at the end of the phone call to give them a $30 deposit even though they already said you don't have to put down a deposit if you don't want to”