Grooming Room & Pet Suites

Snake bite incident during boarding - dog bitten by snake on property, owner unresponsive to email notification

“my one dog got bite by a snake. I emailed them to make them aware... still have not even got a I'm sorry that happened or I hope she is ok.”

Dog aggression/behavior issues leading to early pick-up and property damage

“One dog destroyed the property and the other tried to viciously attack myself and kennel staff and wouldn't come out of the kennel”

Nail clipping injury - dog nails cut too short causing bleeding, no apology or notification

“you accidentally cut my dogs nails too short... I noticed once I brought him home and saw all the blood.. and now they wont even answer my calls”

Grooming not as requested / over-shaving long-haired dogs(2 mentions)

“They almost completely shaved my baby... Long haired breeds are not supposed to have their coats completely shaved down”

Poor communication / unreturned calls(2 mentions)

“now they wont even answer my calls”

Rude staff/owner attitude(2 mentions)

“The one thing that really bothered me most was the rude and short attitude I received from the female owner”