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Tri State Pet Care, LLC

Name: Tri State Pet Care, LLC
Address: 10045 Leetown Rd, Kearneysville, WV 25430, Kearneysville, WV, 25430.0, US
Telephone: +1 304-725-7336

10045 Leetown Rd, Kearneysville, WV 25430

4.9

687 Google reviews

Staff overnightOutdoor yardMedication adminGroomingClimate controlledOvernight potty breaksOnline booking

Overview

Tri State Pet Care is a family-owned dog boarding and grooming facility located in Kearneysville, WV. They offer private indoor and indoor/outdoor dog suites with 3-4 daily potty breaks, temperature-controlled rooms, and nighttime monitoring. The facility also provides grooming services, accepts senior dogs and dogs with special needs, and offers daily photo updates for boarding dogs.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Hours & Billing

Drop-off hours:9:00 am - 11:30 am

Pick-up hours:4:30 pm - 6:00 pm

Cancellation & Deposits

Cancellation penalty:Deposits are non-refundable and non-transferable regardless of if or when you cancel

Deposit required — One day's stay

Care & Play

Group play

Solo play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Senior dog accommodations

Owner operated

What Reviews Say

687 reviews analyzed

Tri State Pet Care is an exceptionally well-reviewed facility with 97% five-star ratings. Customers consistently praise the caring staff, excellent groomers (particularly Dawn, Autumn, Tabitha, Hattie, and Katie), clean facilities, and outstanding communication including daily photo updates. The main concerns are occasional pricing/billing confusion and rare isolated incidents. The owner actively responds to negative reviews with professional, explanatory responses. This is clearly a trusted, beloved local business with an extremely loyal customer base many of whom have been using their services for years.

Staff

4.9

Dog happiness

4.8

Cleanliness

4.8

Communication

4.8

Facility

4.7

Drop-off / pickup

4.5

Safety

4.3

Value

3.5

People love

Staff kindness and genuine care for animals(150)Excellent groomers (Dawn, Autumn, Tabitha/Tabetha, Hattie, Katie, Bre)(140)Great communication with photo updates(120)Clean, well-maintained facility(80)Patient with anxious/difficult dogs(60)Reasonable pricing(50)Excellent with senior dogs(40)

Staff shoutouts

Dawn(65 mentions)Autumn(45 mentions)Tabitha(45 mentions)Hattie(42 mentions)Katie(35 mentions)Bre(22 mentions)Andrea(15 mentions)Melody(12 mentions)Faith(10 mentions)Haddie(8 mentions)Shannon(8 mentions)Rick(6 mentions)

Worth noting

Dog injured during boarding (bruised nose)

“Our Baby Beau nose was bruised when we picked him up!”

Injuries/health issues not communicated to owners during boarding

“My dogs also had injuries on their faces and heads (scabs and scratches, one had bad hot spot on her paw). I understand my dogs are hanging out in close quarters together so things may happen, but I was not notified at all over the week they were there or even told when I picked up.”

Unexpected pricing/charges

“This use to be good now taking advantage of of charges with out warning when you ask for the services tell you one thing them at the time of pay is total differ story and over charge”

Pricing/billing confusion(7 mentions)

“Price way too high for hanging out in kennel all day. I also would of liked complimentary bath for extended stay so my dogs don't smell like urine when I pick them up.”

Long wait times for grooming

“My appointment was at 12 pm and Bella wasn't done till 3:45 pm. 3.5 hrs is just too long. My dog was very stressed when I picked her up.”

Owner replies to 2% of reviewsprofessional tone180 repeat customers

At a Glance

Google rating

4.9/ 5

Review score

4.5/ 5

Amenities7 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.180

Pricing

Contact facility for pricing

Contact

Visit Website +1 304-725-7336 10045 Leetown Rd, Kearneysville, WV 25430

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