Gruene Gables Pet Resort
518 FM306, New Braunfels, TX 78130
Overview
Gruene Gables Pet Resort is a veterinarian-owned luxury pet resort in New Braunfels, TX offering dog boarding, cat boarding, dog daycare, and full-service grooming. The facility features climate-controlled accommodations, six play yards with splash pools, activity packages including social play and individual playtime, and requires vaccinations including rabies, distemper/parvo, and bordetella. Owned by Drs. Bobby and Mindy Williams who also operate the adjacent Animal Medical Center.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
86 reviews analyzedGruene Gables Pet Resort is highly praised for its clean, modern facility and the genuine affection staff show toward the animals, with many owners reporting their dogs are excited to arrive. The grooming services and professional photo updates are standout features that drive repeat business. However, there are significant concerns regarding a complex and expensive pricing structure, as well as a few serious allegations regarding medication errors and defensive management responses to negative feedback.
People love
Staff shoutouts
Worth noting
Medication error (doubled dosage)
“they still doubled the amount that we requested WHICH WAS NOT RECOMMENDED by our vet.”
Health concerns (Kennel Cough/Pneumonia)
“spent $1,000, came home and now the dog has kennel cough and pneumonia.”
Alleged owner retaliation/harassment
“He is now posting on social media in a 'call to arms' to his clients to essentially hunt me down and report me.”
Pricing and Hidden Fees(5 mentions)
“Not inexpensive due to basic fee plus additional charges for a multiple list of additional fees. Total bill can be startling.”
Sudden Aggression Reports/Banning(2 mentions)
“I was told that he was biting staff... I asked why I had never been made aware of this until today. They had no explanation.”
IBPSA Member
Industry Association
Cross-referenced with IBPSA’s member directory.
Top Rated
4.5 stars from 86+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 86 reviews.
At a Glance
Pricing
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