Hôpital Vétérinaire Général MB
3400 Rue Saint-Antoine O, Montréal, QC H4C 1A8
Overview
Hôpital Vétérinaire Général is a full-service veterinary hospital in Montreal founded by Dr. Marcel Banon in 1987. In addition to comprehensive medical services including dental, dermatology, cardiology, and oncology, they offer pet boarding and daycare services in a safe environment with veterinary staff on-site. The boarding services include secluded areas for cats, group or individual play time, specialized care for diabetic and special needs pets, and medication administration by certified technicians.
Amenities & Policies
Required vaccinations: up-to-date vaccinations, Rabies (implied), DHPP (implied)
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
276 reviews analyzedThe facility is highly polarized, characterized by a stark contrast between a praised support staff and a lead veterinarian, Dr. Banon, who is frequently described as condescending and money-oriented. While many long-term clients value the clinic's life-saving interventions and rescue work, a significant volume of recent reviews cite extreme wait times, lack of transparency in billing, and a controversial policy of separating pets from owners during exams. The owner's responses are often lengthy and defensive, frequently challenging the accuracy of negative reviewers' claims.
People love
Staff shoutouts
Worth noting
Medical negligence/Misdiagnosis
“My daughters kitten nearly died because of their negligence. She was misdiagnosed twice... Vet Hosp MB did zero tests on this very sick kitten.”
Unauthorized procedures/billing
“The vaccine was performed without our convent or knowledge... she did not even know how to answer what the fees were.”
Rough handling of animals
“The vet just THREW her out of his arms toward the ground when he was done examining her.”
Dr. Banon's bedside manner(22 mentions)
“Dr. Banon is as arrogant as they get... condescending attitude, sternly told me to sit down, constantly interrupted me.”
Extreme wait times(18 mentions)
“I waited for more than 1 1/2 hours... Spent 2 hours there for a simple vaccine.”
Price gouging/Upselling(25 mentions)
“They rip you off with unnecessary tests... a blatant attempt at overcharging: a vet tried to sell us an MRI ($1000+) for an old cat with a UTI.”
Owners barred from exam rooms(12 mentions)
“She was taken into a room without letting us come in with her, after we stated multiple times how uncomfortable we are.”
At a Glance
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