Hôtel MUZO

Allegation of physical abuse/kicking

“Seen a staff member kick my dog with my own eyes, right in the face around the throat area...she didn't know i was looking through a little glass window on the door.”

Neglect of basic needs (Water)

“Sonya... told me that she would not put water in my dog’s crate because she did not want to clean the crate if my dog peed.”

Unexplained injuries/blood

“when I picked him back up there were random spots of blood in decent size but no injuries or marks when I checked his body.”

High cost/Overcharging(8 mentions)

“At this exorbitant price, we expected much more, but our dog came back smelling bad, starved of exercise and affection.”

Lack of updates/Communication(5 mentions)

“I asked for updates via any method they preferred during my cat’s two week stay, but I didn’t receive anything.”

Long wait times at reception(3 mentions)

“Each time that I’ve gone to pick up my dog, I’m left waiting for at least 20 minutes. During this time, I never seen a single employee.”

Strict/Expensive vaccination policies(2 mentions)

“Muzo has a policy requiring the renewal of bordetella every 6 months... despite numerous conversations about the fact that over vaccinating your dog is a bad practice.”