Hair of the Dog Pet Salon

Dog injured during grooming - back injury requiring vet care

“Our 13 year old dog...could not walk and had to be carried outside to use the bathroom...The groomer had injured her back and possibly herniated a disk.”

Dog pad cut/injured during grooming

“Oscar limped on his back left leg as they cut into his pad when trimming the hair on his feet.”

Unneutered aggressive dog incident

“My unneutered dog misbehaved and then became aggressive with my staff.”

Large dog chasing/growling at small dog in lobby

“My 20 pound dog...was chased and growled at by one of the groomers 90 pound dogs who was not on a leash.”

Communication issues and disorganization(5 mentions)

“She is disorganized and canceled our appointment last minute.”

Vaccination policy enforcement issues(4 mentions)

“They cancelled my dog twice...to tell me he needs another booster shot for the flu the day before the appointment.”

Grooming not as requested(3 mentions)

Long wait times / poor scheduling(3 mentions)

“We dropped her off at 8:00 am...They hadn't even started her yet.”