Hampton Cove Animal Hospital & Covepets

Dog attack/injury incidents at daycare requiring veterinary care

“We used to be regulars (w/ trained 50lb dog). Had 5 incidents requiring vet care: 3 attacks (staples+ stitches, one from a 100+lb dog, each head/neck/rear punctures) and 2 of negligence (not found by their staff, severely damaged/bleeding pads).”

Boarding pet returned in unsanitary condition

“When I picked my dog up, he was soaking wet, covered in feces, and reeked. I called immediately when I got home to inquire who was watching this dog... No call ever came.”

Dog overheated due to neglect

“When she got in the truck she was panting uncontrollably. They had left her out in the heat too long. The vet verified her temperature had gotten too high.”

Grooming injury - nicked skin

“The groomers accidentally clipped the skin as well as the fur around the sanitary area, which is particularly dangerous for dogs, as it can easily get infected.”

Wrong grooming - shaved golden retriever against instructions

“We didn't even recognize him. We asked for his fur to be cut shorter but in NO way asked for him to be shaved; it's common knowledge that you should never shave a golden retriever because of their double coat.”

Pricing - considered too expensive(12 mentions)

“They are WAY OVERPRICED. A simple vaccine is $26.00 compared to other vets are $16.00.”

Communication - not calling when pet is ready for pickup(4 mentions)

“I was not called when he was ready for pick up. So they sat in the cage for hours.”

Grooming quality issues(5 mentions)

“Our baby willow looked nothing like the cut we requested! Extremely disappointed and feel that I should get my money back!”

Staff bedside manner concerns(3 mentions)

“I feel his bedside manner needs improvement. We have seen him twice now and it was uncomfortable.”